Return to Help Index
Pricing and Billing
Do I have to pay sales tax?
  You only have to pay sales tax if you are located in the same state as our warehouse.
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
  Your credit card will be charged within 24 hours prior to shipment of your item(s).  If you have agreed to receive a back ordered item, your credit card will be charged at the time we ship the back ordered item(s) or within 4 weeks after the order was placed, which ever occurs first.  We must charge your card prior to shipping a back order that takes longer than 4 weeks because our credit card processing company will not allow us to process credit cards after 30 days from order date. If you later decide to cancel the order after your card was charged and the item was not a special made item, we will issue a credit to your card or send you a check, whichever we decide at  the time.